FAQs

Course support?

All online courses are supported by an ASK THE EXPERT feature. Students are able to submit a question from any course and expect a response within one business day.

Some course offer LIVE CHAT during normal EST business hours. If live chat is not available and email question submission option will be available.

How computer literate do I need to be to take an online course?

Taking an online course is similar to reading a book. You can navigate through the chapters and pages in the same manner simply by clicking where you want to go. Instructions are provided throughout the course, and you can reach out for help via email, telephone or live chat.

What if I do not have a credit card?

Prepaid credit cards are available for purchase across Canada. TrainCan accepts payment from these cards.

Is Access Instant?

Yes. Once you have completed the registration process you will receive an email immediately with your login information. You may want to check your "junk folder" if you do not see it right away.

Will I get a CD or manual in the mail?

No. All course materials required are online.

Can I do the course in more than one sitting?

Yes, absolutely. We encourage you to work at the course at your own pace. The system will remember where you left off and start you there the next time you login.

Can I use different computers or tablets to access the course?

Yes, this is no problem. You can access your account 24/7 from any computer or tablet that has an Internet connection.

What do I do if my password doesn’t work?

1. Make sure your Caps Lock button is off, passwords are case sensitive.
2. If you have logged in before, you would have been asked to change your password. If you have forgotten your new password simply click on the "Forgot my Password?" link on the student login page and your account info will be emailed to the email address you used when you first signed on.
3. If you are still unable to login please contact us using the live chat on the online campus. Our technical support staff will assist you.

How do I get a replacement/resent WHMIS wallet card?

If you have lost your plastic wallet card, need a replacement, or need your card resent due to a return, just call our support team toll free to request your card 1-866-521-0202. Please note that all re-prints and replacements have a $5.00 plus tax processing fee. How long do I have to finish the course(s) that I have enrolled in? Your PASSWORD will not expire.

Can I fail a course?

Different courses have different requirements.

ADVANCED.fst® requires a proctored examination upon completion. In order to obtain Certification documents you must pass this examination. Scores below 75% in ADVANCED.fst® will not receive certification. Retests can be purchased and scheduled through the online campus, or by contacting TrainCan.

WHMIS, HACCP, ALLERGEN and SLIPS TRIPS AND FALLS are courses of completion. The courses are set up as self paced training courses. Each unit has a testing component which requires you to get a percentage of the test questions correct. If you do not achieve the percentage, you will be asked to review the unit again and then re-challenge the unit test. You cannot move onto a new unit until you have successfully completed the unit test. You cannot fail these courses. You must complete the course to receive a final certificate.